FAQs

What are the shipping times for your products?

We take 2-4 days to process your order and then 2-3 weeks (excluding holidays) to deliver it to you.

Do you ship all over the world?

Yes, absolutely. We ship worldwide.

Do you provide product tracking information?

Yes, wait 3 days after your order and ask us via e-mail at the e-mail address: info@zatiesart-shop.com

I received a damaged item. What can I do?

We are sorry to hear that. Simply send us an image of the damaged item in question to the email address: info@zatiesart-shop.com and we will send you a similar replacement item as soon as possible.

If it is the last product of a limited edition series, we offer you a credit for the value of the product purchased.

Where are you located?

We are located in Bordeaux, France.

I still have not received my order. What's taking so long?

We apologize for the delay. Sometimes international shipping may take longer than expected due to customs clearance. However, you can track your order and see where it is at any time. If you still feel you need assistance in tracing your package or would like to inquire about it, please contact us by email at the following address: info@zatiesart-shop.com